Trezoro Lifetime Exchange & Buyback Policy

Trezoro offers a Lifetime Exchange and Buyback Policy on products sold in India, subject to review by our Quality Assurance team. The product must be free from damage, excessive wear and tear, alteration or resizing by a third party. The decision of the Quality Assurance team shall be final and binding.

Documents required

• Original product
• Original or copy of invoice
• Product certificate / hallmark details (if any)
• Valid Government ID proof of the person making the request
• Warranty card

Shipping the product to us

• Pack the product securely in bubble wrap or a padded envelope to avoid damage in transit.
• Products must be shipped through our designated shipping partners. Contact us before dispatch.
• Once received, our Quality Assurance team will inspect the product.

Terms & conditions: Lifetime Exchange

• The product can be exchanged for another Trezoro product at 100% of the value of the gold (or other metal) as per the prevailing market rate, plus 100% of the value of any studded stones as per the invoice, excluding making charges and taxes.
• No money will be refunded on exchange. If the new product is of higher value, the customer pays the difference.
• The product must be accompanied by the original invoice and warranty card.
• Exchange is not applicable to products sold outside India.
• Exchange is subject to quality check by the company.
• A logistics fee of Rs 1,500/- will be deducted while determining the exchange value, if the product is shipped to us.
• The new order will be shipped within 21 days of receiving the original product.

Terms & conditions: Lifetime Buyback

Under this scheme, the product can be returned to the company for a refund calculated as:

• 100% of the prevailing market price of the gold or other metal used, plus
• 80% of the prevailing market value of any studded stones (if applicable).

• Any discount given on the original purchase will be deducted from the stone value.
• The refund excludes making charges and all taxes paid at the time of purchase.
• Buyback is subject to quality check by the company.
• The product must be accompanied by the original invoice and warranty card.
• Buyback is not applicable to products sold outside India.
• A logistics fee of Rs 1,500/- will be deducted while determining the buyback value, if the product is shipped to us.
• Payments are made only via RTGS / NEFT to the person named on the invoice, on presentation of valid Government photo ID.
• Payment will be processed within 21 business days of receiving the product.